1. INFORMATION WE COLLECT
We may collect information that you provide directly to us, including:
- your name;
- telephone number;
- email address;
- city, property location, or other project-location information you choose to provide;
- the type of service you are interested in;
- information about your sewer, drain, property, or project;
- answers you provide through an online estimator or project-request process;
- communications you send to us; and
- other information you voluntarily provide when requesting service or communicating with Trusted Trenchless.
Please do not submit sensitive personal information through general website forms unless it is reasonably necessary for your request.
We and the service providers that operate our website may also automatically receive limited technical information associated with a website visit, such as Internet Protocol (IP) address, browser or device information, referring page, pages requested, timestamps, and similar server or diagnostic information.
The website may use cookies, browser storage, or similar technologies when reasonably necessary to operate site features, preserve temporary form or estimator state, maintain functionality, or protect the website from misuse.
2. HOW WE USE INFORMATION
We may use information to:
- respond to questions and service requests;
- evaluate a potential sewer or drain project;
- prepare or discuss estimates, scopes, scheduling, or service options;
- communicate with you by telephone, text message, or email about a request you submitted;
- provide and administer requested services;
- maintain project and business records;
- operate, troubleshoot, secure, and improve the website;
- prevent misuse, fraud, or security incidents;
- comply with legal, regulatory, insurance, accounting, or contractual requirements; and
- protect the rights, property, and safety of Trusted Trenchless, our customers, and others.
Providing a telephone number as part of a service request allows us to use that number to respond to that request. We do not interpret a service inquiry as consent to unrelated marketing messages where separate consent is required by law.
3. HOW WE DISCLOSE INFORMATION
We may disclose personal information when reasonably necessary to operate our business or provide requested services, including to:
- website hosting, form-processing, technology, and security providers;
- communications, email, telephone, or scheduling providers;
- payment or financing providers when you elect to use those services;
- contractors, subcontractors, or qualified trade partners involved in evaluating or performing an authorized project;
- professional advisers such as attorneys, accountants, insurers, and consultants;
- governmental authorities, utilities, permitting authorities, courts, or law enforcement when required or reasonably appropriate; and
- a successor or other party involved in a merger, acquisition, financing, sale of assets, reorganization, or similar business transaction.
Service providers may process information on our behalf subject to their own contractual and legal obligations.
We do not sell customer or website-visitor personal information for money.
As of the Effective Date, we do not use personal information collected through this website for targeted advertising.
4. FORMS, ESTIMATES, AND PROJECT REQUESTS
Information submitted through our Contact, Estimate, inspection-request, or similar website features is used to understand and respond to your request.
An online estimate or project-range tool is informational and preliminary. Information submitted through an estimator does not create a customer relationship, construction contract, binding quote, or obligation to perform work.
A project becomes subject to the terms of an applicable proposal, work authorization, contract, or other written agreement only when separately accepted as provided in that agreement.
5. THIRD-PARTY PAYMENT, FINANCING, AND OTHER SERVICES
Our website may provide access or links to services operated by third parties, such as payment processors, financing providers, technical references, mapping services, or other external websites.
When you choose to interact directly with a third-party service, that provider may collect information under its own privacy policy and terms. Trusted Trenchless does not control the privacy practices of independent third-party websites or services.
Financing applications, underwriting, approval decisions, interest rates, repayment terms, and related financial information are governed by the applicable financing provider.
6. DATA RETENTION
We retain personal information for as long as reasonably necessary for the purposes for which it was collected, including responding to requests, administering customer relationships and projects, maintaining business and project records, resolving disputes, satisfying legal or insurance requirements, and enforcing agreements.
Retention periods may vary depending on the type of information and the reason it is maintained.
We may delete or de-identify information when it is no longer reasonably necessary, subject to applicable legal, contractual, insurance, and recordkeeping requirements.
7. DATA SECURITY
We use reasonable administrative, technical, and organizational measures designed to protect personal information appropriate to the nature of the information and our operations.
No website, transmission method, storage system, or security measure can guarantee absolute security. You should use appropriate care when transmitting information electronically.
8. YOUR PRIVACY CHOICES AND RIGHTS
Depending on where you live and which privacy laws apply to Trusted Trenchless and the information involved, you may have rights concerning certain personal information, including rights to request access, correction, deletion, or a copy of personal information.
Certain laws may also provide rights to opt out of the sale of personal data, targeted advertising, or certain forms of profiling.
Trusted Trenchless does not currently sell personal information for money or use personal information collected through this website for targeted advertising.
To submit a privacy-related request, contact:
Please use the subject line:
Privacy Request
We may need to verify your identity before completing a request. We will respond as required by applicable law.
If our data practices change in a manner that creates additional legally required privacy choices, we will update this Policy and provide the applicable mechanisms.
9. UNIVERSAL OPT-OUT SIGNALS
Certain privacy laws require covered businesses that sell personal data or process it for targeted advertising to recognize approved universal opt-out signals.
As of the Effective Date, Trusted Trenchless does not sell personal information for money or use personal information collected through this website for targeted advertising.
If our practices change and applicable law requires recognition of a universal opt-out mechanism, we will update our practices and this Privacy Policy accordingly.
10. CHILDREN
The Trusted Trenchless website and services are intended for property owners, businesses, trade partners, and other adults seeking sewer or drain services. They are not directed to children under 13.
We do not knowingly collect personal information online from children under 13. If you believe a child has provided personal information through the website, contact us so we can review and address the matter.
11. THIRD-PARTY LINKS
The website may contain links to third-party websites, manufacturers, industry organizations, government resources, financing providers, or other services.
A link does not mean that Trusted Trenchless controls or is responsible for the third party's privacy, security, content, or practices. Review the privacy policies of third-party services before providing information to them.
12. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy as our website, services, technology, or legal obligations change.
When we make material changes, we will post the revised Policy on this page and update the Effective Date or a separate “Last Updated” date as appropriate.
Changes apply prospectively unless otherwise permitted by law. We will not use a policy update to retroactively make materially different use of previously collected personal information where applicable law requires additional notice or consent.
13. CONTACT US
For questions or requests regarding this Privacy Policy or our privacy practices, contact:
Trusted Trenchless, LLC2415 E Mulberry St Ste 11Fort Collins, CO 80524Email:
Phone:
